How and when your kit arrives — and what to do if something isn't right when you open the box.
Last updated · March 4, 2026
Standard catalog orders are packed and shipped from our Ozark, Missouri studio within 3–5 business days. Custom canvases follow a separate timeline outlined in section 06.
You will receive a tracking email the moment your order leaves the studio. Tracking takes up to 24 hours to populate with the carrier.
Order by December 14 for delivery by December 24 (US continental, standard shipping).
We ship via USPS and UPS depending on package size. All orders over $75 ship free within the continental United States.
At this time we do not accept any returns. If your order does not match your expectation please reach out to hello@shophappystitch.com so we can make it right.
If your order arrives damaged or with anything missing, please email a photo of the issue within 7 days of delivery. We will replace the item or refund the affected portion at no cost — no return shipment required.
Because every custom canvas is printed specifically for you from your photo, custom canvases are non-returnable except in cases of print defects or shipping damage.
Studio gives you the chance to fully customize and preview your design before you place the order. Once your order is placed, the canvas enters production and cannot be cancelled.
Thank you for supporting Happy Stitch — we can’t wait to see what you create!